Delete your account

Last updated: 26 July 2026

You can permanently delete your ShuttleSense account and its associated data either in the app or by contacting us. You do not need to reinstall the app to make a request.

Delete in the app

1. Sign in to ShuttleSense.
2. Open Settings.
3. Choose Delete account and confirm the warning.

Deletion starts immediately. If an upload, analysis or highlight is running, ShuttleSense first cancels that work and removes its files. If a provider is temporarily unavailable, your sign-in account remains active so you can retry safely; some processing work or files may already have been removed.

Request deletion without the app

Email us from the address registered to your ShuttleSense account. This lets us verify that the request belongs to you. We aim to complete verified requests within 30 days.

Email a deletion request

If the button does not open your email app, write to shuttlesenseai@gmail.com with the subject “ShuttleSense account deletion request”. Never send us your password, payment details or match videos.

What deletion removes

• Your ShuttleSense sign-in account, profile details and profile picture (avatar).
• Uploaded match videos, proxies, thumbnails and generated highlights.
• Matches, rallies, analysis results, statistics and saved corrections.
• Processing jobs, player roster data and account-linked support reports.
• Temporary support access and support retention holds associated with the account.

Pinned videos are deleted too: a pin affects scheduled library expiry only and never overrides an explicit match or account deletion request.

Deletion is permanent and cannot be undone. The early-access waitlist is a separate website record and is not automatically linked to an app account. If you also want a waitlist entry removed, say so in your email and tell us the address used for that entry.

Limited retention

While we process and verify a deletion request, we temporarily keep a restricted case record. It may include the request email and account ID in a restricted register, plus a working receipt containing a random case ID, a case-specific one-way pseudonymous account reference, status, timestamps, tool version and deletion counts. The working receipt contains no email, raw account ID, filenames or media. This lets us retry safely and prevents a request being redirected to another account. We destroy the working receipt, correspondence and the email/account mapping no later than 30 days after completion.

After that, we may keep only a non-identifying operational summary, such as a random case number, completion date, aggregate deletion counts and result. We may also retain information that we are legally required to keep, such as app-store transaction or tax records, for the applicable legal period. Uploaded match videos are not retained for these purposes. Encrypted processor backups may retain copies temporarily until they expire under the providers' normal schedules and are used only for disaster recovery.

Subscriptions

The current beta has no paid checkout or active ShuttleSense subscription. Future subscriptions will be managed through the provider that sold them: Paddle for planned web purchases, Apple Subscriptions, or Google Play Subscriptions. Before web checkout launches, account deletion must be updated and tested to prevent a Paddle subscription from renewing after its ShuttleSense account is deleted. Subscription cancellation will not be a prerequisite for requesting account deletion.

Questions

See our Privacy Policy, or contact shuttlesenseai@gmail.com.